NTN

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Technical Support

NTN Technical Support is committed to delivering one objective in mind: your business success through total customer satisfaction.

Our Technical Support is available via telephone between 9:00 a.m. and 6:00 p.m. Monday through Friday, excluding holidays. You may reach NTN Technical Support by:

Phone:    02-274-1440
Fax:        02-274-1441
E-mail:    This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it

NTN offers the following Technical Support Programs:

Standard Annual Support

  • One-year software maintenance and support agreement including telephone support with same day response for calls received between 9:00 a.m. and 6:00 p.m.
  • Bug fixes, patches and enhancements, and all major and minor software upgrades
  • Assistance on system installation, configuration and product usage including remote system diagnostics and troubleshooting

Premium Annual Support

  • All of the above for Standard Annual Support
  • Telephone access to NTN Technical Support staff for a 7-days per week, 24-hour per day (7 x 24) coverage
  • "Live Support" support by a dedicated support engineer in case of production site failure till the site comes live again
  • Next day factory-return-replacement hardware support.

Custom Support Programs

  • Custom support program for ad-hoc support needs
  • Custom developed application support arrangements
  • Custom installations and training arrangements

For more information on NTN Customer Support, contact NTN sales representative at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .